Coordinator of services
Coordinators of services should be available to all children and parents and have the appropriate knowledge to help them navigate the system and access appropriate services.
All children and parents have access to a coordinator of services as needed. Access to a coordinator means that parents and children have access to information about who is the contact person in their local society and can directly seek help. A coordinator has the appropriate knowledge and is located close to the parents and the child. A coordinator advises them and helps them navigate the system and access appropriate services.
A coordinator can be an employee of different service providers depending on the stages of a child's life.
During pregnancy and infancy, the child's coordinator is a healthcare worker, for example a midwife or an infant care nurse.
When a child attends pre-school, the coordinator is at the child's pre-school, for example head of department or head of special education. When a child attends primary school, the coordinator is a school employee, for example a guidance counsellor, head of department, developmental therapist, or another employee in the child's immediate environment.
Young people in secondary schools have access to a coordinator within the school, for example a guidance counsellor. Young people who do not attend secondary school or children who in some way do not adhere to the aforementioned service systems have access to a coordinator at the municipality's social services.
A coordinator assesses whether there is a need for integration of services. Once a request for integration is made, the coordinator can begin to integrate services for the child's prosperity. The coordinator's role includes assessing service needs, planning and following up on services at the first level. The coordinator will then provide information to the municipality if appointment of a case manager is deemed necessary. The coordinator is also able to participate in the work of the support team when applicable.The coordinator always has the child's interests at the forefront and provides services based consultation with parents and the child.
In this way, parents and children can consult one person who has an overview of the services available, instead of needing to contact multiple sources. The National Agency for Children and Families provides advice and education to coordinators so that they can fulfil their role in an optimal manner.